Terms & Conditions : ( Applied on All Shilpi Products )
Oracle will be arranged by Client , SCL will assists to install on your Server. Server Configuration is available on our Site. Please ensure that All products will work smoothly based on our Technical Machine Configuration.
Machine fully configured as per specification given by SCL i.e. <Click Here>
All Product enhances will be downloaded from SCL web Site and SCL will not provide Update CD.
SCL will not provide any Software CD, Source Code, Documentation, Schema of Database, Database Link and any other associated documents. In case Data required for any other purpose then SCL will supply in comma delimited format on chargeable basis. SCL has its own Oracle Security System and will not be revoked or altered on any circumstances.
Internet connectivity must required before installation to provide instant services.
Payment: 100% payment should be made prior to installation unless specifically agree to otherwise by SCL.
No payment will be refunded after installation.
Ownership Transfer : Software ownership transfer reserved by SCL.
Name/Address Change on Software not permitted, in that case, customer has to purchased new software.
Late payment fee of 2% per month will be charged from the due date for payment on the outstanding invoice value.
Any additional/increase in levies, charges, taxes, cessess etc. which become applicable
as on the date of installation of the product would be payable by the customer.
AMC will be due exactly after one year of product installation. Client shall remember
the due date for payment of amc, failing which all supports & services will be revoked after three months from the amc due date, this does not require any communication or confirmation from SCL.
Annual Maintenance Contract will be valid for Bug fixing, minor upgrades, changes referred by Exchanges and applicable for current financial year database only. If you required support for last two years then 50% of Current Amc will applied.
Client Node Connectivity will be your responsibility, SCL will provide Deployment Kit to install client components.
Support will be provided in Delhi and if client shifted office then support charges will be revised based on your locations.
One Time installation at branches will be SCL responsibility and post installations will be on chargeable basis or take assistance from our web site.
SCL provides initially training program at your site to two persons and further training will be on chargeable basis.
Data backup / Restoring from backup will be client responsibility, you have to followed ‘
instruction provided SCL Technical specification.
To Watch Regular Update in your Application for New Enhancement, Bug Fixing and Database schema for future use, your license need Renewal after 3-4 months. SCL staff will assists you to update application and Renew your License. You can obtain permanent license on written request on your letter head , in that case, SCL will not be responsible for any bug or enhancement "left" out from your application.
All disputes are subject to Delhi Jurisdiction only.
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